Showing posts with label manners. Show all posts
Showing posts with label manners. Show all posts

Monday, 7 November 2011

We Walk Straight So ...

When I was a boy at primary school, one of the activities that we would do in the playground was stand side-by-side with a friend, always another boy and cross over our arms so that we were locked together. We would then march around the playground saying loudly in unison ‘we walk straight so you’d better get out the way’ (enunciated so it sounded like ‘we want straitsa you’d bettah get out tha-way!). Generally we did not actually walk straight we would simply march into other boys who would often pair up just like us so they could march into us and the whole thing would descend into what was then termed ‘a bundle’. Where this ‘game’ originated from I do not know, presumably from the place most physical games did especially for children for whom kicking a ball around was forbidden as none of the playgrounds that I used while at primary school had less than one side which was a row of windows and in some cases three sides were windows. Why I was suddenly reminded of this game which I cannot have witnessed in over thirty years was as a result of trying to walk down a street in London.



I heard on BBC radio that officially Britain has become more polite than in recent decades, but as yet I have to see any evidence of this and one case in point is how difficult it is to move around as a pedestrian. Places like Oxford Circus and Leicester Square in central London have always been difficult not only from the numbers of people but the fact that many people on the street have no idea where they are going and/or have their attention distracted by everything that is going on around them. However, even in suburban areas of London, places like Ealing or Harrow or Richmond, you find it difficult. This is because on the pavement, as on the roads, no-one seems willing to yield even a few centimetres nor to wait even a matter of seconds to allow someone else to pass. I suppose if I see people in cars forcing their way out of side roads into the main flow of traffic and bullying people out of lanes, I should not be surprised that I see the equivalent of such behaviour on the pavement, especially as unlike car drivers, many pedestrians are young people. A television advertisement for an insurance company shows pedestrians behaving like cars and says we would not behave like drivers when walking. However, they are in fact wrong and most people do behave precisely like that replicating the scenes they show in their advertisement.



I am not going to go on demonising children and teenagers. However, it is probably unsurprising that witnessing what their parents and other adults do it should seem to them to be ‘weak’ to move even a fraction of a step. It is exacerbated by the fact that unlike older people, children and teenagers often travel in groups, and all want to walk side-by-side. Going along the pavement, even walking through pedestrian areas I find myself being pushed to the sides, hard up against buildings. No matter how large the space is, groups of pedestrians spread to fill it. Where I live during the week has broad pedestrianised areas but I find myself dodging between four or five family members or students strung out for a couple of metres across the space.



When I have run out of space and am squeezed against a shop window, even this does not seem enough and I get a tut or a sigh as if I have done something wrong as one person for a matter of seconds has to expend the effort to step around me. My journeys are lengthened by this constantly being squeezed to the side, having to pull my jacket or shoulder bag in, even having to turn side-on so the people can get by without having to adjust how they are walking. Often rather than be pushed into the wall, I am compelled to step into the road with all the risk that that entails. The difficulty is not only that the people I encounter have an utter unwillingness to move even a little, but they seemed exasperated that anyone should be walking in the opposite direction to them; they also tire of people moving too slowly in their direction too as she witness from the complaints about the elderly and disabled or parents with the off-road pushchairs if they are not proceeding fast enough for the bulk of pedestrians.



It often not the case that the people who are unwilling to move are aware that you are liable to collide with them. I have written before about how people are cut off from the world by their mp3 player and their mobile phone: http://rooksmoor.blogspot.com/2008/08/mind-out-that-child-might-be-wearing.html
 Ever since mobile phones were invented no-one has seemed able to stand still while using them, I guess hence the name, it is not the phone but the user who is in fact mobile. The thing is now, with smartphones that there is so much to look at on the screen that using them takes the full extent of the owner’s vision. Yet, they do not stop, they keep ploughing on, gazing intently and fingering the screen of their phone, assuming that everyone will navigate around them. These people can be slow moving, giving you time to get out of their way. However, to me it rather seems an insult to the blind that people with sight do not use the faculty they have been blessed with. Maybe in the future mobile phones will be constructed with white sticks extending from them. Certainly someone needs to invent facilities that alert the user to other bodies within a certain proximity or even to allow the user to see in front of them as they are looking down at the screen, through having a camera in the top of the phone rather than on the back.



Despite all my ailments I can move freely and sufficiently speedily to avoid colliding with the ‘we walk straight’ pedestrians. However, this is not the case for all pavement users. The elderly, disabled people, people with small children or pets, are a lot less manoeuvrable and it appears that the message to them is simply that they should not be out walking at the times when ‘normal people’ wanting to walking in strict lines to get places. The issue of the we-walk-straighters is that they are symptomatic of a broader problem, the manifestation of the Thatcherite belief that there is no society just individuals and families (or their equivalent on the street, gangs of friends). Why it is so difficult to move around a British town on foot or by car is because so few people these days understand that to travel in an urban area is to become part of a machine or even an organism, one that has different components moving at different speeds.



I once saw an art installation which consisted of a video the artist had shot at a junction in Vietnam where five roads met. The range of traffic was incredibly diverse and included pedestrians, cyclists, mopeds, rickshaws, motorbikes, cars, vans and lorries all on the road rather than the pavement. The video was shot from an apartment overlooking the junction. What was startling was how soothing it was to watch. This is because despite all the variety of the traffic the different elements flowed so that no-one collided and no-one even held up someone else. To me it looked rather like blood flowing around the body. I am sure there are accidents and arguments in that city as anywhere but it is apparent that the Vietnamese in cities often far more crowded than London, had the necessary attributes to make such incidents rare rather than happening almost every minute.



To march through as a pedestrian is to disrupt the traffic ‘machinery’ to the extent that it causes jolts to the system, tensions and upsets. Things move far more smoothly when people look ahead, have patience and work in co-ordination with others. However, none of those attributes are now valued in British society so as a consequence we have all the huffing and puffing and the arguments, the need to squeeze against a wall to avoid a confrontation and the stresses that all this brings.

Saturday, 1 May 2010

Is R.S.V.P. Dead?

The fact that historically people have written 'R.S.V.P.' (standing for the French phrase Répondez S'il Vous Plait, i.e., Respond, Please) on the bottom of invitations suggests that even in the past, ages which we think had greater manners, people could be neglectful of telling their host if they were coming to an event or not.  However, certainly in my life of forty years, I have seen a decline in this basic courtesy.  It seems to occur at all levels.  In the workplace the advent of electronic systems has actually reversed this tendency a little.  Send an electronic invitation to a meeting and the recipient is often compelled to click if they will attend or not.  If you do not use such a system, though, then people sending apologies, or probably more accurately, Apologies, has declined severely even in the period that I have been in full-time work since the early 1990s.  I suppose there are things like emails and even online conferencing to fill the gaps, but it is not only an issue of knowing who has been involved in a debate at a meeting and who has had their voice heard, but simple professional courtesy.  I suppose such 'non-productive' activity has been frowned upon since the era of 'lunch is for wimps' that came in during the 1980s, in fact to make under-staffed offices seem dynamic.

Of course, companies not contacting you after you have attended an interview to tell you that you have not got the job has been going on for many years now.  It leaves you hanging in doubt for a number of days, hoping that you will get a call.  How hard is it, as with my last interview, when there have only been four candidates, to telephone and thank you for attending but saying you have not got the job.  They do not have to telephone, they could send an email, putting you out of your misery far quicker.  No-one seems to spare a thought for the fact that applying and being interviewed for jobs is tough enough and the lingering hope that you might have got it, just makes it feel even more bitter.  Clearly I cannot comprehend that for companies recruiting, a quick phonecall is something that they have no time for or no willingness to do.  Perhaps they do not even give it that much thought, once the candidate is out the room they give no consideration to the fate of the people who did not get the job.  In this, however, they do not realise that they might be dissuading someone they thought was good enough to interview from ever applying again and also might be attracting unnecessary bad publicity from someone working in their sector.

I suppose the fact that I cannot understand this off-hand behaviour shows how out-of-step I am with current business culture, which, certainly where I am now working, seems to have gone back to the 1980s.  I get accused of being 'unprofessional' because I keep my workforce informed about developments, rather than concealing what I know.  The attitude of my superiors is often incredibly patronising, they seem to believe that the average office worker has no idea about the broader business and lacks the intelligence to guess about it.  They also seem to assume that people are only concerned about having a job or being unemployed, that they are not interested in the own job, its quality and how it fits into the broader scope of the company's activity. 
Another criticism I have levelled at me, is that I 'waste' too much time on niceties.  I guess perhaps living in Britain with culture so influenced by the USA I am in a society far removed from what I see as courteous.  When I faced frustration from colleagues that meetings did not start the moment everyone was seated, I began to characterise the introductory conversation as the 'Bedouin tent coffee conversations', i.e that before you start business you show interest in the people you are meeting with, as humans.  Having worked in Germany and especially in Spain and Portugal, I know business people there put a lot of store by such interaction.  It was incredibly embarrassing to be at a series of meetings across a number of days in Portugal involving representatives from France, Germany, Hungary, Spain and Portugal, to find we had to turn down the events we had been invited to because my company had booked us to fly out two hours after the last meeting was scheduled to finish. The company seemed to have no idea how rude that seemed to our hosts and the fact that we missed out on the informal networking.  I know that people on expenses and 'junkets' earn a bad name, but in British business culture we seem to have gone too far the other way and now seem terse and cold towards international business partners.

Such terse verging on rude behaviour is not confined to the business world, it is now embedded in our social contacts as well.  It seems ironic that people feel that if they cannot raise you on your mobile phone that something is wrong.  Using Twitter and Facebook people update their acquaintances and even complete strangers to their state of mind, even their whereabouts.  However, send out an invitation, electronically, or particularly on paper and you receive a completely different attitude.  Of course, two hours before any event you are hosting you receive a flurry of people pulling out.  This is the stage when they realise that if they actually are going to attend they need to stop what they are doing and begin getting ready and setting off.  This is pretty rude especially for events that need catering, but these days I am glad for even this last minute courtesy.  What is more common is people simply not turning up and not informing you of that fact.  Given the range of communication devices we have these days there is no excuse.  You can text or call from a traffic jam, you can send an email or a tweet from the railway station where you are stuck or even from the wireless laptop you have with you on the train.  You can telephone.  Even if your mobile phone has been stolen or run out of charge you can still use the remaining telephone boxes.  If I am not able to answer, then simply leave a message.  None of this is difficult.  For those people who have decided not to come long before the actual day, it is even easier.  However, these days it is rare to receive any communication that the people are not coming.

It seems ironic given how much 'rage' we have in public life that people actually find it difficult to engage with people, even their friends, over 'challenging' or 'difficult' issues.  They are quite happy to bellow or hoot someone or swear vigorously at them as that is all one-way communication, they have no real emotional engagement with it and can stomp or drive away if they do not like the response.  People cannot deal with 'I am sorry, I cannot come to your party' and the 'That's a shame I was really looking forward to you being there'.  That is too much of a burden for so many adults these days.  They would rather be rude and saying nothing at all.  This unwillingness to even face a slightly discomforting conversation feeds back into business and I have a manager who complains 'I don't want to know that' when people make even constructive criticism about the company and tries to have every meeting artificially jolly even when people are at loggerheads.  Part of the reason is that too many people in work cannot process the concept that others see their company and people's behaviour within it as different from how they see it themselves.  Often these days I hear people say that it is a 'lie' when people express a differing opinion.  This tunnel vision allows people who do not respond either way to an invite, to see themselves as being polite and in the right.

It is not that I accept that my event may not be the most important thing on a person's agenda, I am quite happy for them to say 'no, I cannot come', whatever their reason.  What is more difficult is hearing nothing at all, especially when buying food and drink is an issue.  It is infinitely worse when the event is not an adult one but a child's.  This is the situation in which rudeness begins to result not just in too much food being bought or people sitting around waiting for someone to turn up who never comes, in such circumstances it is far more unpleasant.  For the past five years I have been involved each year indirectly in a child's birthday party.  Given that with funds tight, children these days are usually limited to the number of people they can invite, they carefully select who will receive an invitation.  The day of the party comes and you have heard nothing back from half of the parents even though you have left reminder messages on their answerphone and sent texts.  You dare not tell the child that half of their friends may not come, just in case, as often happens, some of them actually turn up, even though they have given you no indication that they are attending. 

Another percentage will show up at the wrong time.  Two of the families this year, despite saying their child was attending had gone shopping, one lot to London and then only realised they were supposed to be coming to the party.  One showed up near the end and one never came at all.  I feel discouraged when people do that to me as an adult, but to a child with all the issues about having their friends around and the presents they will receive it easily turns what is supposed to be a happy day into a stressful one as they cling on hoping a particular friend will show and the adults are no better informed than them.

Are our lives so busy; do we and the children around us have so much going on that we simply forget all invitations?  In fact, those families who fill their children's weekends with sports and music activities are often the ones best at responding to invitiations even if it is with a constant 'no'.  If we lived in primative times when communication was difficult there might be an excuse, but these days when we walk around with communication devices that can send a movie to the other side of the world in seconds, why is it so difficult to use such tools?  I am probably coming at this from the wrong end.  How did it become acceptable to not respond to an invitation at all, and yet see no difficulty in speaking to the people you have so snubbed, again?  How is it acceptable to ignore an invitation and then turn round and invite the people you have just snubbed to some event?  I suppose it is this breakage in people's minds between their actions and the consequences of those actions.  I suppose when people see nothing wrong in speeding then I should not be surprised that they see nothing wrong in ignoring an invitation and expecting you to be happy about it.  We have become so utterly selfish that other people's feelings count for nothing compared to our desires and our apathy.  Have we so lost empathy that we cannot see that if we treat someone else's child in such an off hand way someone will treat our child just the same?  It seems so.

One reason why I like Goths is that all, I think without exception among those I have met, have 'old fashioned' manners.  If they cannot attend they phone or text or email me and say 'sorry, I can't come, maybe next time'.  This is a rarity in modern UK society where people think it is acceptable simply to ignore an invitation whether they want to attend or not.  People wonder why our society is so fragmented and it is because despite all the technology that allows us to do it, we have developed an antipathy (maybe simply an apathy) to simply communicating with people.